App / Mobile
Your 299et account wallet connects to Nagad, Rocket and Bank Transfer — the payment routes we've configured for Bangladesh. Every deposit and withdrawal is logged in your account history, so you can match your wallet transaction to your balance before you do anything else.
Funding your account starts at the deposit counter inside your signed-in account area. We've set up Nagad, Rocket and Bank Transfer as the active payment routes for Bangladesh. Pick the one your wallet is tied to, enter the amount shown in the counter fields, and follow the confirmation step your wallet app presents. Once the transaction completes on the wallet side, your 299et balance updates to reflect it.
Log in to your 299et account and navigate to the deposit section. The counter lists the payment routes currently active for your account.
Select the payment route that matches your wallet or bank. The counter will show the exact fields and reference details you need to complete the transfer.
Type the amount into the field displayed. Follow the confirmation step inside your wallet app or bank portal. Do not close the screen until your wallet confirms the transaction.
Once your wallet confirms the send, return to your 299et account. Your balance should reflect the deposit. Save the wallet reference number for your own records.
Withdrawals at 299et follow the route you originally used to deposit, in most cases. Open the withdrawal section inside your signed-in account and you'll see the options available to your account tier at that point. Select Nagad, Rocket or Bank Transfer — whichever is shown — then enter the amount you want to move out.
Inside your 299et account, locate the withdrawal counter. The options shown there are the routes available to your account at the time of the request.
Choose Nagad, Rocket or Bank Transfer as shown. Enter the wallet number or bank details exactly as registered on your account to avoid a mismatch.
Input the withdrawal amount. Read any conditions or status notes displayed on the screen before confirming. These come from your account's current state, not from a fixed policy.
After submission, your withdrawal appears in account history with a status label. Monitor that label for updates rather than contacting support before the status changes.
At certain points — often before a first withdrawal or after an account flag — your 299et account area will display a verification prompt. The fields and documents that prompt asks for are the ones you should follow. We haven't published a universal document list here because the fields shown in your account reflect your specific account state, not a blanket requirement. What applies to one account may differ for another.
If a verification prompt appears in your account, follow only the fields shown there. The prompt is specific to your account's current state and may not match a generic checklist.
Verification typically asks you to confirm the name, contact and identity details entered when you registered. Make sure these match your wallet registration to avoid a mismatch.
A step confirming that your Nagad, Rocket or Bank Transfer details belong to you is common. Follow the exact confirmation method the account screen presents.
If any verification field is not clear, reach out through the support route shown in your account. Do not submit guessed information — contact support first for clarification.
The payment routes active on 299et for Bangladesh cover the three methods most commonly used for account transfers in the local market. Each route appears inside your deposit and withdrawal counters once you are signed in. The counter shows the current status of each route, so you know before you start which ones are accepting transactions at that moment.
Nagad mobile wallet deposits and withdrawals are available through your account counter. Enter your registered Nagad number and follow the in-counter steps.
Rocket wallet transfers are supported for both deposit and withdrawal routes. Use the Rocket number registered to your account to avoid a wallet mismatch.
Direct Bank Transfer is available for accounts where this route is active. Enter the bank details shown in the counter fields and retain your bank's transaction reference.
After any deposit or withdrawal, your 299et account history and your wallet both carry records of the same movement. Matching them is how you confirm everything landed correctly. The wallet gives you a reference number and a timestamp; the account history gives you a transaction ID, an amount and a status label. When both records agree, the transfer is settled.
Every Nagad, Rocket or Bank Transfer transaction generates a reference number on the wallet side. Copy this number immediately after the transfer and keep it until the account record confirms the same amount.
Your 299et account history shows status labels — pending, processing or completed — against each transaction. A label that stays on pending longer than expected is the signal to contact support with your wallet reference.
The account history section logs every deposit and withdrawal with a timestamp and amount. Compare this directly against your wallet statement line by line to spot any difference.
Before contacting support about a transaction, save a screenshot of the wallet confirmation screen and the account history entry. Support can resolve mismatches faster when both records are presented together.
Your account and wallet details sit at the centre of every transaction you make on 299et. We've put the following safeguards in place to keep those details yours alone. The first line of defence is making sure you're on the right domain — always check that the URL in your browser reads 299et before you enter any account credentials.
Before logging in, confirm the browser URL shows 299et. Phishing pages copy the look of a site but cannot copy the domain. A quick URL check takes two seconds and keeps your credentials safe.
The account area prompts identity checks at key moments — typically before a first withdrawal or after account activity that triggers a review. Follow only the fields shown in your account; do not share credentials outside that screen.
Deposits and withdrawals are processed only to wallets confirmed as belonging to your account. This means your Nagad, Rocket or Bank Transfer details must match the name on the account to complete a transaction.
If a transaction looks wrong or a screen shows an unexpected message, use the support contact route listed inside your signed-in account. That route is the one we monitor — do not rely on external contact channels.
The questions below cover the banking situations we hear about most from accounts in Bangladesh. If your question isn't here, the support route inside your signed-in account is the right place to ask, since answers there are specific to your account state rather than a general response.
Your 299et deposit counter currently supports Nagad, Rocket and Bank Transfer for Bangladesh accounts. The counter shows which routes are active at the time you open it. Only use routes shown there — external transfers cannot be matched to your account.
Open the withdrawal section inside your signed-in account. Select Nagad or Rocket, enter the amount, and confirm using the wallet details registered to your account. Track the withdrawal status in your account history after submitting the request.
Collect your Rocket transaction reference number and a screenshot of the wallet confirmation. Then open the support route inside your signed-in 299et account and share both pieces of evidence. Support can match the transaction to your account record directly.
A verification prompt may appear in your account before your first withdrawal or after certain account activity. Follow exactly the fields shown on that screen. If a step is unclear, contact support before submitting — do not guess at required information.
The minimum amount for your account is shown inside the deposit counter when you are signed in. We do not publish a separate fixed minimum outside the account area, because the figure can vary depending on the payment route and your account status.
First, check your account history to confirm the status label. If it remains pending beyond what you consider a reasonable wait, take a screenshot of the history entry and contact support through the route shown in your account, providing your wallet reference number.